Returns & Exchanges
At SUNLU, we stand behind the quality of our 3D printing filaments and hardware with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer straightforward returns and exchanges to ensure your printing projects never stop.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.
Prepare the Package
Securely pack the items in their original packaging, ensuring filaments are sealed and hardware components are protected to prevent damage during transit.
Ship Items Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Refund Processing
Once our technical team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing